Category: Lazada

Suggestion: Watch the 10 minutes video tutorial before reading this article

Free Webinar: How to Sell Online
to China & Southeast Asia

Selling cross-border on Lazada gives you access to as many as 6 nations, all located in ASEAN. Starting on Lazada is also comparably easy and won’t set you back more than a few hundred dollars.

But, not only does Lazada has requirements due to internal policies. As a matter of fact, ASEAN countries are not equally developed, have different customs processes, import regulations, religions, and cultures.

In this article, I explain about product restrictions when selling cross-border on on Lazada.

A comment before we start: Keep in mind that regulations change frequently and you should contact Lazada, or sign up to become a seller, for up-to-date information.

Topics covered:

• General prohibited items in all ventures
• Country-specific prohibited items
• Counterfeit/replica goods
• Second-hand/used goods
• FAQ

What products are not allowed to be sold on Lazada?

I’ve divided the sections into generally prohibited items by country, country-specific prohibited items, counterfeit/replica goods, and second-hand goods.

This is for us to have a better overview and the same structure Lazada uses when presenting their requirements. Let’s have a look. Continue reading Product Restrictions when Selling Cross-Border on Lazada

Free Webinar: How to Sell Online
to China & Southeast Asia

Many international exporters reside outside of Asia and want to sell cross-border on Lazada.

A common question is therefore how you can deal with customer returns and failed deliveries. Who will take care of the parcels and is it even possible to get them back, while you are on the side of the globe?

Luckily, you don’t need to be physically present at all. The process can be managed with the help of Lazada’s logistics services and with a separate 3PL company.

In this article, I go into greater detail and explain the information you need to know about how to manage failed deliveries and customer returns on Lazada.

Topics covered:

• Acceptable reasons for customer returns on Lazada
• The process for customer returns and failed deliveries
• How to manage returns and failed deliveries for cross-border sales
• Lazada’s re-routing process for failed deliveries

Acceptable reasons for customer returns on Lazada

Lazada’s return policies are pretty much the same for all ASEAN countries. Customers can return products in all countries, except for Vietnam, based on the following reasons: Continue reading Managing Customer Returns & Failed Deliveries on Lazada

Free Webinar: How to Sell Online
to China & Southeast Asia

Setting up a store and start selling on Lazada is fairly easy. You won’t need more than a copy of your ID and a business certificate, then you’re ready to go. Worth mentioning is that the setup fees are considerably lower to eCommerce websites in China, for example.

When selling on Lazada, you are responsible to manage your products in Lazada’s so-called “Seller Center”. This can be a bit tricky, at least for beginners.

Before you start selling on Lazada, it’s important that you understand how to manage your Seller Center to avoid mistakes that can result in de-listed products, increased returns, and bad customer ratings.

In this article, I explain what Lazada’s Seller Center is and how you can manage everything from product uploads, product pricing, customer returns, and more.

Topics covered:

• What is Lazada Seller Center?
• What information can I find in Seller Center?
• How can I upload products to Lazada Seller Center?
• How can I manage orders in Lazada Seller Center?
• How can I change product prices in Seller Center?
• Managing Product Returns in Seller Center

What is Lazada Seller Center?

In short, Seller Center is a dashboard integrated in Lazada’s platform where you can upload new products, manage product pricing, orders, deliveries, and customer returns. Continue reading Lazada Seller Center: The Ultimate Guide for Cross-Border Sellers

Free Webinar: How to Sell Online
to China & Southeast Asia

Lazada has managed to penetrate Southeast Asia’s promising eCommerce market and is the biggest marketplace. One of the reasons is the wide range of payment solutions offered.

Local and international sellers alike have no issues getting paid on the platform, no matter if you’re a local or cross-border seller.

In this article, I explain the payment methods that are used in all ASEAN countries, what benefits these have, how you can connect with Lazada’s payment providers, and more.

Payment options explained:

• Option A: Cash On Delivery (COD)
• Option B: Credit Card / Local ATM Card
• Option C: Lazada E-Wallet
• Other Country-Specific Payment Options
• FAQ

1. Cash On Delivery (COD)

The option for buyers to use cash on delivery has opened Southeast Asian eCommerce markets completely. Now, you have access to millions of new buyers that wouldn’t otherwise be able to take advantage of Lazada’s services. Continue reading Lazada Payment Methods: What Sellers Must Know

Free Webinar: How to Sell Online
to China & Southeast Asia

Opening a store on Lazada can be a great choice for companies that look to expand into Asian markets. China has become competitive over the years and it’s far more expensive to start selling there.

One of the benefits of selling cross-border on Lazada is that you instantly reach six countries in ASEAN, with a total population in the hundreds of millions. The second benefit is the low upfront and running costs that come with it.

Selling on Lazada is perfect if you just want to try-out the Southeast Asian market as the setup and running fees are low. That’s not the case for China.

In this article, you’ll learn about the following when selling cross-border on Lazada:

• Upfront fees
• Payment service fees
• Commissions
• Shipping fees

Continue reading Fees & Commissions when Selling on Lazada: The Definitive Guide