Lazada Payment Methods: What Sellers Must Know

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Lazada has managed to penetrate Southeast Asia’s promising eCommerce market and is the biggest marketplace. One of the reasons is the wide range of payment solutions offered.

Local and international sellers alike have no issues getting paid on the platform, no matter if you’re a local or cross-border seller.

In this article, I explain the payment methods that are used in all ASEAN countries, what benefits these have, how you can connect with Lazada’s payment providers, and more.

Payment options explained:

  • Option A: Cash On Delivery (COD)
  • Option B: Credit Card / Local ATM Card
  • Option C: Lazada E-Wallet
  • Other Country-Specific Payment Options
  • FAQ

1. Cash On Delivery (COD)

The option for buyers to use cash on delivery has opened Southeast Asian eCommerce markets completely. Now, you have access to millions of new buyers that wouldn’t otherwise be able to take advantage of Lazada’s services. Continue reading Lazada Payment Methods: What Sellers Must Know

Lazada vs Tmall Global: A Complete Guide for Cross-Border Sellers

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eCommerce will grow by far the most in Asia in the coming decades where China will lead the way, backed by ASEAN. Numerous foreign companies are aware of this and want a piece of these lucrative markets.

Before you go into detailed planning, it’s important that you understand the requirements, costs, and opportunities for each country or region. eCommerce platforms often have different requirements and focus on different product types.

Not to forget, the costs to set up and run a store on websites can vary greatly depending on how hard the market is to access and the competition.

Today, you’ll learn about the differences between the biggest E-Commerce website in ASEAN, Lazada, and one of the biggest cross-border websites in China, Tmall Global.

Topics covered in this article:

  • What is Lazada?
  • What is Tmall Global?
  • What are the benefits of selling on Lazada?
  • What are the benefits of selling on Tmall Global?

What is Lazada?

Rocket Internet, a German incubator, founded Lazada in Singapore in 2012 and it has grown fast since.

Back then, Southeast Asia lacked online marketplaces like Amazon and Tmall that can be found in China and in the West. Thus, Rocket Internet saw a great opportunity.

Continue reading Lazada vs Tmall Global: A Complete Guide for Cross-Border Sellers

Top Selling Products on Lazada: The Ultimate Guide

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Lazada offers millions of products to sellers all over ASEAN. Once you go to the websites, you’re blasted with promotions and flash sales opportunities.

I know, they want you to get into that shopping mode we’ve all experienced in big malls, for example.

Selling on Lazada can be lucrative if you sell the right products, offer good quality, and deliver on time. Thus, many people wonder what the most popular products are on Lazada and how the trend will look like in the coming years.

In this article, I explain which products that are top sellers on Lazada in Malaysia, the Philippines, Thailand, Vietnam, Singapore, and Indonesia.

1. Best-selling products on Lazada Malaysia

Malaysia has really embraced E-Commerce and where Lazada is the most popular marketplace at the moment. The trend is similar as in China where mum & baby products, electronics, clothes & accessories, and groceries are in high demand.

Continue reading Top Selling Products on Lazada: The Ultimate Guide

Fees & Commissions when Selling on Lazada: The Definitive Guide

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Opening a store on Lazada can be a great choice for companies that look to expand into Asian markets. China has become competitive over the years and it’s far more expensive to start selling there.

One of the benefits of selling cross-border on Lazada is that you instantly reach six countries in ASEAN, with a total population in the hundreds of millions. The second benefit is the low upfront and running costs that come with it.

Selling on Lazada is perfect if you just want to try-out the Southeast Asian market as the setup and running fees are low. That’s not the case for China.

In this article, you’ll learn about the following when selling cross-border on Lazada:

  • Upfront fees
  • Payment service fees
  • Commissions
  • Shipping fees

Continue reading Fees & Commissions when Selling on Lazada: The Definitive Guide

How to Sell on Lazada: A Complete Guide

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Lazada is the leading eCommerce platform in South East Asia and the gateway to the world’s fastest-growing eCommerce markets.

It’s also an open platform that enables sellers from Hong Kong, Europe, Mainland China, and the United States to tap into a large and growing market in Vietnam, Thailand, Singapore, and Malaysia with low upfront costs.

In this article, I explain why and how you can start selling products on Lazada, via their Hong Kong logistics center or from within South East Asia.

This is covered

  • In which countries is Lazada available?
  • Why should I sell products on Lazada?
  • Why overseas Lazada sellers should register a company in Hong Kong or Singapore
  • Lazada seller fees
  • Order fulfillment options
  • Cash on delivery (COD) and other payment options

Continue reading How to Sell on Lazada: A Complete Guide

Selling via Cross-Border eCommerce in Southeast Asia

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Do you sell online and want to expand to Southeast Asian markets?

Southeast Asia is currently one of the fastest-growing regions, we will see more and more foreign merchants entering the market in the coming years.

That said, it’s still comparatively easy to start selling cross-border here. The competition is still low for foreign products, you can let an eCommerce partner manage your shop for a few hundreds of dollars each month.

That’s not the case in China where sellers have to pay tens of thousands of dollars to get started.

Thus, the Southeast Asian is suitable for SMEs that want to try the Asian eCommerce markets first.

In this article, we review the following topics:

  • Southeast Asia’s eCommerce Market
  • Southeast Asia vs China eCommerce
  • Top eCommerce Marketplaces in Southeast Asia
  • How much does it cost to sell online in Southeast Asia?
  • Shipping & Fulfillment
  • FAQ

Southeast Asia’s eCommerce Market

Southeast Asia’s eCommerce market is one of the most promising and set to grow immensely in the coming years. In 2015, the value of the marketo was USD 5.5 billion but it’s predicted to exceed USD 150 billion by 2025. Continue reading Selling via Cross-Border eCommerce in Southeast Asia

Top 3 Lazada Agencies in Southeast Asia: An Overview

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Southeast Asia is currently one of the fastest-growing markets in the world and its eCommerce industry one of the most promising. Compared to countries like the US and China, it’s easier to get started here and the market is still comparatively untapped.

There are plenty of other benefits of selling here and it’s a great way to try out and learn more about the Asian markets. For example, it’s cheaper and you can pay a significantly smaller sum to hire a Lazada agency compared to a Tmall Partner.

In this article, we have listed some of the top Lazada agencies that help foreigners to sell cross-border on multiple marketplaces at once, including Lazada, Shopee, Zalora, and more.

1. Red Dino Ventures

Red Dino Ventures is a Malaysia-based eCommerce agency that helps both local and foreign buyers with marketplace setups. Besides, they also help with marketplace retainers which simply means that they can run the store on your behalf, managing everything from customer claims to shipping. Continue reading Top 3 Lazada Agencies in Southeast Asia: An Overview

Top 5 eCommerce Websites in Asia: A Complete Guide

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Cross-border E-Commerce is set to grow immensely in Asia in the coming decade.

At the same time as China has become the world’s biggest E-Commerce market, neighboring countries like Indonesia, Vietnam, and the Philippines grow at impressive rates.

With increased prosperity, mobile usage, and internet penetration, Asia will continue to be the most interesting E-Commerce market in the world. And that’s for a long time to come.

But, Asia is diverse and many don’t know in which country, or on which platforms they should sell.

In this article, I’ve listed some of the most popular and interesting E-Commerce marketplaces for cross-border sellers in Asia.

1. Tmall Global (China)

China’s E-Commerce market is not only the biggest, but one of the most developed in the World.

With a population of 1.4 billion and a surging middle class, it’s become three times bigger than the US E-Commerce market.

Here, Tmall Global (天猫国际) is undoubtedly one of the most popular cross-border E-Commerce websites.

Continue reading Top 5 eCommerce Websites in Asia: A Complete Guide

Managing Orders on Lazada: A Complete Guide for Cross-Border Sellers

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Handling orders timely on Lazada is crucial to avoid cancellations, reduce lead times, and improve customer satisfaction.

In fact, too high order cancellations can lead to a scenario where Lazada puts your store in “holiday mode”.

Thus, it’s important that you understand how to manage orders on Lazada, before you even get started selling products.

In this article, you’ll learn the following:

  • How you can receive orders from customers on Lazada
  • How to communicate with Lazada when receiving orders
  • Process when receiving orders
  • How to manage returns and failed deliveries
  • Acceptable reasons for order cancellations

Continue reading Managing Orders on Lazada: A Complete Guide for Cross-Border Sellers

Managing Customer Returns & Failed Deliveries on Lazada

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If you’re based outside of Asia and plan to sell cross-border on Lazada, you probably wonder how you can deal with customer returns and failed deliveries.

Who will take care of the parcels and is it even possible to get them back?

Luckily, you don’t need to have any presence in Asia at all (including Hong Kong). The whole process can be managed with the help of Lazada’s logistics services and with a separate 3PL company.

In this article, you’ll learn the following:

  • Acceptable reasons for customer returns on Lazada
  • The process for customer returns and failed deliveries
  • How to manage returns and failed deliveries for cross-border sales
  • Lazada’s re-routing process for failed deliveries

Continue reading Managing Customer Returns & Failed Deliveries on Lazada