Get help selling online in China & Southeast Asia here

Handling orders timely on Lazada is crucial to avoid cancellations, reduce lead times, and improve customer satisfaction.

In fact, too high order cancellations can lead to a scenario where Lazada puts your store in “holiday mode”.

Thus, it’s important that you understand how to manage orders on Lazada, before you even get started selling products.

In this article, you’ll learn the following:

• How you can receive orders from customers on Lazada
• How to communicate with Lazada when receiving orders
• Process when receiving orders
• How to manage returns and failed deliveries
• Acceptable reasons for order cancellations

Continue reading Managing Orders on Lazada: A Complete Guide for Cross-Border Sellers

Get help selling online in China & Southeast Asia here

If you’re based outside of Asia and plan to sell cross-border on Lazada, you probably wonder how you can deal with customer returns and failed deliveries.

Who will take care of the parcels and is it even possible to get them back?

Luckily, you don’t need to have any presence in Asia at all (including Hong Kong). The whole process can be managed with the help of Lazada’s logistics services and with a separate 3PL company.

In this article, you’ll learn the following:

• Acceptable reasons for customer returns on Lazada
• The process for customer returns and failed deliveries
• How to manage returns and failed deliveries for cross-border sales
• Lazada’s re-routing process for failed deliveries

Continue reading Managing Customer Returns & Failed Deliveries on Lazada

Get help selling online in China & Southeast Asia here

Getting started on Lazada is easy. You won’t need more than a copy of your ID and a business certificate, then you’re ready to go.

Still, being a cross-border seller on Lazada requires a bit of DIY, as you’re responsible to manage your products in Lazada’s so called “Seller Center”.

Before you start selling on Lazada, it’s important that you understand how to manage your Seller Center. It’s crucial to avoid mistakes that can result in de-listed products, increased returns, and bad customer ratings, especially as a new seller.

In this article, I explain what Lazada’s Seller Center is and how you can manage everything from product uploads, product pricing, customer returns, and more.

What is Lazada Seller Center?

In short words, Seller Center is a dashboard integrated in Lazada’s platform. Here, you can upload new products, manage product pricing, orders, deliveries, and customer returns.

Thus, before you can get access to your Seller Center, you need to become an official seller on Lazada and sign all the paperwork needed.

The Seller Center is fairly easy to navigate, but it can be preferable to have a helping hand in the start, to save time and reduce mistakes.

As mentioned, it’s easy to get started on Lazada, especially when comparing to many Chinese marketplaces, like Tmall Global. Here, sellers often need to hire so called Tmall Partners that manage the stores for them continuously.

Continue reading Lazada Seller Center: The Ultimate Guide for Cross-Border Sellers

Get help selling online in China & Southeast Asia here

Setting prices for online products can sound easier than it is. I know it from personal experiences when working with clients.

In case you sell cross-border on Lazada, you not only deal with six different markets, there are also a number of important sales events in each country.

Not only do you need to work around different currencies, but also get the discount levels right.

In this article, I won’t go into detail regarding how much you should discount your products. But, you’ll learn many other important things that can increase sales and reduce the risks of getting products delisted.

The components that build up your total product price

First of all, let’s have a look at the different parts that make up your total product price. As shown by Lazada:

Product cost + Commission + Payment service fees + Shipping + Tax/Duty + Other fees + Profit = Final Price

And a short explanation about each:

Product cost

The costs you need to pay when you produce or procure a product.

Commission

Continue reading Pricing Products on Lazada: A Complete Guide for Cross-Border Sellers

Get help selling online in China & Southeast Asia here

Selling cross-border on Lazada gives you access to six, or at least five, rapidly growing nations in ASEAN (sure, we can exclude Singapore when using that term).

Yet, before becoming excited and going into detailed planning, it’s important that you assure whether your products can even be sold on Lazada.

Not only does Lazada have requirements due to internal policies. As a matter of fact, ASEAN countries are not equally developed, have different customs processes, import regulations, religions, and cultures.

In this article, I explain about product restrictions when selling cross-border on on Lazada.

Just a comment before we start: Keep in mind that regulations change frequently and you should contact Lazada, or sign up to become a seller, for up-to-date information.

What products are not allowed to be sold on Lazada?

I’ve divided the sections into general prohibited items by country, country specific prohibited items, counterfeit/replica goods, and second hand goods.

This is for us to have a better overview and the same structure Lazada uses when presenting their requirements. Let’s have a look.

1. General prohibited items in all ventures (not exhaustive)

Continue reading Product Restrictions when Selling Cross-Border on Lazada

Get help selling online in China & Southeast Asia here

Opening a store on Lazada can be a great choice for companies that look to expand to Asian markets. China is not your only choice.

One of the benefits of selling cross-border on Lazada is that you instantly reach six countries in ASEAN, with a total population in the hundreds of millions. The second benefit is the low upfront and running costs that comes with it.

In this article, you’ll learn about the following when selling cross-border on Lazada:

• Upfront fees
• Payment service fees
• Commissions
• Shipping fees

Continue reading Fees & Commissions when Selling on Lazada: The Definitive Guide