Shipping Products with Lazada Global Shipping (LGS): A Complete Guide

Lazada is one of the fastest-growing eCommerce marketplaces worldwide as it serves the booming Southeast Asian market.

Selling cross-border into six markets can be a challenging task, especially as customers demand shorter delivery lead times and increased customer service.

Luckily, Lazada has launched Lazada Global Shipping (LGS) which helps you facilitating orders, last-mile deliveries, and returns. The service is easy to use and integrated with the Lazada platform.

In this article, we review LGS in greater detail, covering the most important topics asked by sellers.

Topics covered:

• What is Lazada Global Shipping (LGS)?
• What is Kobron?
• What are the benefits of using LGS?
• Can I use other fulfillment companies and LGS at the same time?
• How much does it cost to use LGS?
• How can I manage orders with LGS?
• How can I track orders with LGS?
• What local couriers are available when selling on Lazada?
• How do I manage returns?
• What are the limitations of using LGS?

What is Lazada Global Shipping (LGS)?

Lazada Global Shipping (LGS) is Lazada’s in-house shipping solution that is solely dedicated to cross-border sellers.

You’re probably familiar with the term cross-border sales by now, but let’s have a quick recap. Practically speaking, you ship your products from overseas (e.g. the US or Europe) to Lazada’s fulfillment center in Hong Kong.

From here, Lazada takes care of everything from storage, repacking, labeling, and even last-mile delivery. You can freely sell your products in 6 quickly growing ASEAN countries, namely: Singapore, Indonesia, Malaysia, Thailand, Vietnam, and the Philippines.

LGS doesn’t only offer you and your clients a seamless experience. At the same time, you’ll enjoy a number of benefits that otherwise wouldn’t be within your reach.

Examples of benefits include:

• You can participate in certain sales campaigns if using LGS
• Your clients can easily track orders
• You can reduce shipping lead times and order cancellations
• You can offer cash-on-delivery that can boost sales significantly

Besides, it’s said that Lazada will try to phase out third-party shipping providers in the future. It’s beneficial to start using LGS earliest possible, thanks to the benefits that follow as well.

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What is Kobron?

Lazada has outsourced its warehousing and fulfillment operations to TimesLogistics.

For the shipping solutions and LGS, Lazada has appointed Kobron, a Hong Kong-based logistics company to manage the shipping from Hong Kong to Southeast Asia.

Before you can start selling on Lazada, you have to sign a contract with Kobron.

There’s limited information available about Kobron online and I recommend you to talk directly with Lazada if you need further information about the company.

What are the benefits of using LGS?

I mentioned the main benefits of using Lazada above, primarily related to increased sales, better customer experience, and more payment options.

Other related benefits of using LGS include:

• It reduced delivery lead times and is an end-to-end shipping service. Timeslogistics can even pick up your goods in bulks from the harbor/airports in Hong Kong, and Lazada takes care of the fulfillment

• Everything is manageable in Lazada’s seller center, making it all more centralized and easier to use (less variables to take into consideration)

• Reduced order cancellations and package losses

• Reduced delivery failure rates

• Increased customer satisfaction store rating (statistically proven)

• Customers can filter by parameters like cheapest products and shorter delivery lead times. Thus, using LGS can increase your visibility

• By using LGS, you can participate in important sales campaigns and promotions, like flash sales

Can I use other fulfillment companies and LGS at the same time?

Fulfillment companies, like Easyship, work practically the same as FBL (Fulfillment By Lazada) and LGS.

If you’re using Easyship as a service provider, they’ll take care of the whole supply chain, including storage and shipping, using their own shipping labels.

I wouldn’t recommend using both services unless you sell in different Asian markets.

Keep in mind though that you can use FBL and LGS in Hong Kong and dropship products to ASEAN at the same time.

How much does it cost to use LGS?

Lazada has issued so-called rate cards that display the costs to ship products from Hong Kong to all ASEAN countries that use Lazada.

The rate-cards can be found in Seller Center, which is available after you logged into your seller account. The rate cards are updated from time to time, but often with small changes.\

In short, you can find one tab for each country in ASEAN and the shipping fees in local currencies. You can see the shipping fees increasing depending on the weights.

There’s always a minimum fee, ranging from around HKD 12 – 37 (weight > 10g), depending on which country you ship to. Worth mentioning is that the Philippines tend to have significantly higher rates compared to the other countries.

If you want to read more about the rates offered for ASEAN countries, I recommend you to read my separate article about Fees & Commissions when selling cross-border on Lazada.

How can I manage orders with LGS?

It’s easy to manage orders and shipping on Lazada in the sense that everything is centralized to your Seller Center.

Also, keep in mind that once Lazada (or should I say Timeslogistics) has picked up your goods in Hong Kong, they’ll take care of almost everything.

You only need to keep track of the status in Seller Center and, check orders frequently, and have close communication with your Lazada account manager.

How can I track orders with LGS?

You can track orders and the status of your deliveries directly in the Seller Center.

If you use a third party to manage orders and deliveries, you can also track orders through their website.

What local couriers are available when selling on Lazada?

In addition to LEL Express, there are various local service providers that help with last-mile deliveries once the package has arrived in the destination country.

Some of the service providers available by countries include:

Lazada Malaysia: Lazada eLogistics, NinjvaVan, ABX Express, Gdex, Poslaju, J&T Express, POS Malaysia, Skynet.

Lazada Indonesia: JNE, J&T Express, POS Indonesia.

Lazada Singapore: Lazada eLogistics, NinjvaVan, Singapore Post.

Lazada Philippines: LBC Express.

How do I manage returns?

Lazada and LGS manage all returns from ASEAN to the sortation center in Hong Kong.

The system is called re-routing and Lazada will keep the parcel in a local cross-border venture for up to four weeks. If the parcel is not sold to another customer within this time, the package is sent back.

The status will be updated continuously in Seller Center. Once your package is back in the sortation center, you can pick it up at the sortation center.

Keep in mind that Lazada doesn’t use re-routing in Singapore. In Vietnam, the re-routing process is used, but returned products cannot be shipped back to the seller.

The reason, according to a Vice President at Lazada, is that the import taxes are higher when importing the products back to China from Vietnam. As such, the seller would make a loss.

What are the limitations when using LGS?

There are some restrictions you should beware of before you start using LGS. These are mainly related to commodity types, the size, and the weight of packages.

Let’s review the shipping lead times and limitations for the following countries:

• Singapore
• Indonesia
• Philippines
• Malaysia
• Thailand

Singapore

• Shipping lead time: 6-7 days
• Value limitation: None
• Weight limitation: <= 20 kg
• Dimensions < 1 kg: 240 mm x 162 mm x 240 mm
• Dimensions > 1 kg: Max. length 1.5 m; W+L+H < 3

Indonesia

• Shipping lead time, major cities: 6-7 days
• Value limitation: None
• Weight limitation: <= 20 kg
• Dimensions: 900 mm x 900 mm x 900 mm

Philippines

• Shipping lead time, major cities: 7-8 days
• Value limitation: None
• Weight limitation: <= 20 kg
• Dimensions: 900 mm x 900 mm x 900 mm

Malaysia

• Shipping lead time, major cities: 6-7 days
• Value limitation: None
• Weight limitation: <= 20 kg
• Dimensions: 900 mm x 900 mm x 900 mm

Thailand

• Shipping lead time, major cities: 7-8 days
• Value limitation: None
• Weight limitation: <= 20 kg
• Dimensions: L+W+H <= 1200 mm

Products like alcohol, weapons, stand-alone batteries, power banks, pharmaceutical products, and tobacco are prohibited in all countries. For Indonesia, mobiles are prohibited as well.

More stringent regulations apply for cross-border sales. For example, you can generally not export food or supplements when selling cross-border. Hopefully, this will change in the coming years as these are some of the biggest product categories when selling online.

FAQ

Below I have included some commonly asked questions and our replies. If there’s anything else you wonder about, feel free to write a comment below.

Does lazada ship to Cambodia?

No, Lazada is one of a few Southeast Asian countries that Lazada is not available in. Thus, Lazada does not ship to Cambodia.

Lazada Global Shipping (LGS) solution is only available in Vietnam, Thailand, Malaysia, Indonesia, the Philippines, and Singapore.

It’s unclear when/if Lazada will ever enter the Cambodian market due to the comparatively small population and weak purchasing power.

Does Lazada ship to Bangladesh?

The same as for Cambodia, Lazada is not available and does not ship products to Bangladesh.

With that said, there are some unofficial means for how to circumvent this and be able to buy and receive products from the website.

Does Lazada ship to Dubai?

No, Lazada is not available in Dubai and they don’t ship products there. The same issue exists for the countries mentioned above, including Bangladesh and Cambodia, for example.

How is the order process?

The order process is simple and can be broken down into the following steps:

1. You receive an order that has to be managed in the seller center. Timeslogistics will help to fulfill the order.

2. Kobron manages the shipment to the country of destination in Southeast Asia, for example, Singapore.

3. It takes 1, 3, or 8 days, in general, to deliver the parcel depending on if the buyer chooses Express, Standard, or Economy delivery.

4. The package is cleared with the customs if accepted.

5. The last-mile delivery takes 1 or 3 days, depending on if you choose standard or economy parcels.

Keep in mind that these are the delivery lead times in Singapore. In bigger nations like Vietnam or the Philippines, it might take longer.