• Shipping Products with Lazada Global Shipping (LGS): A Complete Guide

    Posted on 12 Comments

    lgs-lazada-seller

    Get help selling online in China & Southeast Asia here

    We’ve already written a number of articles explaining how it works with payment methods on Lazada, about fulfillment, fees & commissions, and more.

    Truth be told, it’s easy to get started and to start selling here, at least when comparing to many Chinese marketplaces.

    If you plan to sell on Lazada, you’ll need to use either Lazada’s own shipping services, or get in touch with a third party that can help you out. Personally, I’d go for the first choice.

    In this article, I explain about Lazada’s shipping solution and what benefits this can bring you.

    What is LGS (Lazada Global Shipping)?

    LGS is Lazada’s own in-house shipping solution, solely dedicated to cross-border sellers.

    You’re probably familiar with the term cross-border by now, but let’s have a quick recap. Practically speaking, you ship your products from overseas (f.e. The US or Europe) to Lazada’s fulfillment center in Hong Kong.

    From here, Lazada takes care of everything from storage, repacking, labelling, and even last mile delivery. You can freely sell your products in 6 quickly growing ASEAN countries, namely: Singapore, Indonesia, Malaysia, Thailand, Vietnam, and the Philippines.

    LGS doesn’t only offer you and your clients a seamless experience. At the same time, you’ll enjoy a number of benefits that otherwise wouldn’t be within your reach.

    For example:
    • You can participate in sales campaigns if using LGS
    • Your clients can easily track orders
    • You can reduce shipping lead times and order cancellations
    • You can offer cash-on-delivery (which is highly important)

    And the list goes on…

    It’s also outspoken that Lazada will try to phase out third party shipping providers in the future, thus, it can be highly beneficial to start using LGS earliest possible.

    What is Kobron?

    As mentioned, Lazada doesn’t run their fulfillment center in Hong Kong by themselves. Instead, they’ve outsourced the warehousing and fulfillment operations to Timeslogistics.

    The same it goes with LGS where Lazada has appointed Kobron, a Hong Kong based logistics company, to manage their shipping services.

    Keep in mind that you need to sign a contract with Kobron before you can start using LGS on Lazada.

    What are the benefits of using LGS?

    lgs-lazada-shipping

    I’ve mentioned some of the clear benefits when using LGS above.

    If these haven’t convinced you yet, let me add some more. By using LGS, you’ll increase customer satisfaction and sales as:

    • It’s an end-to-end shipping service that significantly reduces delivery lead times. Timeslogistics can even pick up your goods in bulks from the harbour/airports in Hong Kong, and Lazada takes care of last-mile
    • delivery

    • Everything is manageable in Lazada’s seller center, making it all more centralized and easier to use (less variables to take into consideration)
    • Reduced order cancellations and package losses
    • Reduced delivery failure rates
    • Increased customer satisfaction store rating (statistically proven)
    • Customers can filter by parameters like cheapest products and shorter delivery lead times. Thus, using LGS can increase your visibility
    • By using LGS, you can participate in important sales campaigns and promotions, like flash sales

    Can I use other fulfillment companies and LGS at the same time?

    Fulfillment companies, like Easyship, work practically the same as FBL (Fulfillment By Lazada) and LGS. Thus, it doesn’t make much sense to use both.

    If you’re using Easyship as a service provider, they’ll take care of the whole supply chain, including storage and shipping, using their own shipping labels.

    Keep in mind though that you can use FBL and LGS in Hong Kong and dropship products to ASEAN at the same time. It’s all up to you.

    How much does it cost to use LGS?

    Lazada offers so called rate-cards for different countries when using LGS. The rate-cards can be found in your Seller Center and are updated from time to time.

    There’s always a minimum fee, ranging from around HKD 12 – 37 (weight > 10g), depending on which country you ship to. Worth mentioning is that Philippines tend to have significantly higher rates compared to the other countries.

    If you want to read more about the rates offered for ASEAN countries, I recommend you to read my separate article about Fees & Commissions when selling cross-border on Lazada.

    How can I manage orders with LGS?

    It’s easy to manage orders and shipping on Lazada in the sense that everything is centralized to your Seller Center. Also, keep in mind that once Lazada (or should I say Timeslogistics) has picked up your goods in Hong Kong, they’ll take care of almost everything.

    You only need to keep track of the status in Seller Center and, check orders frequently, and have close communication with your Lazada account manager.

    How can I track orders with LGS?

    You can track orders and the status of your parcel directly in your Seller Center.

    How do I manage returns when using LGS?

    Lazada and LGS manages all returns, all the way from ASEAN to the sortation center it originally came from (most likely in Hong Kong for your case).

    The system is called re-routing and Lazada will keep the parcel in a local cross-border venture for up to four weeks. If the parcel is not sold to another customer within this time, the package is sent back.

    Keep in mind that Lazada doesn’t use re-routing in Singapore. In Vietnam, the re-routing process is used, but returned products cannot be shipped back to the seller.

    The status will be updated continuously in Seller Center. Once your package is back in the sortation center, you can pick it up at the sortation center.

    What are the limitations when using LGS?

    There are some restrictions you should beware of before you start using LGS. These are mainly related to commodity types, the size, and the weight of packages.

    Let’s review the shipping lead times and limitations for the following countries:

    • Singapore
    • Indonesia
    • Philippines
    • Malaysia
    • Thailand

    Singapore

    • Shipping lead time: 6-7 days
    • Value limitation: None
    • Weight limitation: <= 20 kg
    • Dimensions < 1 kg: 240 mm x 162 mm x 240 mm
    • Dimensions > 1 kg: Max. length 1.5 m; W+L+H < 3

    Indonesia

    • Shipping lead time, major cities: 6-7 days
    • Value limitation: None
    • Weight limitation: <= 20 kg
    • Dimensions: 900 mm x 900 mm x 900 mm

    Philippines

    • Shipping lead time, major cities: 7-8 days
    • Value limitation: None
    • Weight limitation: <= 20 kg
    • Dimensions: 900 mm x 900 mm x 900 mm

    Malaysia

    • Shipping lead time, major cities: 6-7 days
    • Value limitation: None
    • Weight limitation: <= 20 kg
    • Dimensions: 900 mm x 900 mm x 900 mm

    Thailand

    • Shipping lead time, major cities: 7-8 days
    • Value limitation: None
    • Weight limitation: <= 20 kg
    • Dimensions: L+W+H <= 1200 mm

    Products like alcohol, weapons, stand-alone batteries, power banks, pharmaceutical products and tobacco are prohibited in all countries.

    For Indonesia, mobiles are prohibited as well.

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  • 12 Responses to “Shipping Products with Lazada Global Shipping (LGS): A Complete Guide

    1. john at 6:50 pm

      I thank you for the information for Kobron, it is very helpful for me. I look forward to having more posts from you for the LGS topic

      1. Marcus Sohlberg at 3:25 am

        Thanks John! We will post more soon.

    2. Bich at 5:32 am

      Hello Marcus,
      Do you know, if LGS delivers parcel to Vietnam from Honkong?

      Thank you!

      1. Marcus Sohlberg at 2:39 am

        Hello Bich,

        According to my contact at Timeslogistics, all orders delivered to Vietnam needs to be dispatched from Mainland China.

    3. Reddy at 6:30 am

      How to contact Lazada Global Solutions in HONG KONG and any email and number to contact directly. Please help us.

      1. Marcus Sohlberg at 1:27 pm

        Hi Reddy,

        Try to contact Timeslogistics (FBL) or Kobron (LGS) instead.

    4. Anthony at 7:55 am

      Hi Marcus
      Not sure if this is relevant to you but how come if you live in Hong Kong you can’t order from Lazada? especially when most things seems to actually go through HK.
      Regards
      Anthony

      1. Marcus Sohlberg at 10:49 am

        Honestly, I don’t know. Lazada is primarily for the Southeast Asian market.

    5. Abhi at 10:49 am

      Does any way to get a product to Bangladesh?? If i pay with mastercard..thanks

      1. Marcus Sohlberg at 10:51 am

        As far as I know, it’s not possible to order products to Bangladesh on Lazada.

    6. Richards at 8:53 am

      If my products are in China and i have incorporated in HK to register as cross-border Lazada seller. Which sortation center should i use? China or HK

      1. Marcus Sohlberg at 10:50 am

        If your company is registered in Hong Kong, you should use the sortation center in Hong Kong.

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